At Syneste Studio, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with our services.

We process all personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable EU and Czech data protection laws.

1. Who We Are

Syneste Studio s.r.o.
Na Hanspaulce 806/29
160 00 Prague 6
Czech Republic

Company ID (IČO): 26871262
E-mail: info@syneste.studio
Phone: +420 606 708 443

As the data controller, we are responsible for the collection, processing, and protection of your personal data.

2. What Data We Collect

We collect and process only the data necessary to provide our services effectively and securely.

Personal data we may collect includes:

• Identity and contact information: Name, billing and shipping address, e-mail, phone number.
  
• Order details: Products purchased, payment and shipping information.
  
• Account information: Login details if you create a customer account.
  
• Technical data: IP address, browser type, device information, site usage data collected automatically via Shopify.
  
• Marketing and analytics data: Information about your behavior on our website, including pages visited and purchase history. This may include data collected through cookies and tracking tools such as Google Analytics and Meta Pixel, but only with your consent.
  
• Newsletter subscription: If you sign up for our newsletter, we store your name and email to send you updates and marketing content.
  

We do not knowingly collect personal data from anyone under 16 years of age.

3. Legal Basis for Processing

Under GDPR, we process your personal data on the following legal grounds:

• Performance of a contract – to process and deliver your orders.
  
• Legal obligation – to comply with tax, accounting, and other statutory requirements.
  
• Legitimate interest – to prevent fraud, maintain website security, and basic analytics.
  
• Consent – for marketing, newsletter subscriptions, and non-essential cookies.
  

4. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders.
  
• Providing customer support and communication about your orders.
  
• Sending invoices, order confirmations, and relevant updates.
  
• Managing your account and preferences.
  
• Running analytics to improve our website and user experience (only with consent).
  
• Sending newsletters and promotional content (only with consent).
  
• Complying with legal and regulatory obligations.
  

We do not sell your personal data to third parties.

5. Sharing Your Data

We only share your data with trusted third-party service providers when necessary to operate our business:

• Shopify – e-commerce platform hosting our store.
  
• Payment providers – Shopify Payments, credit card processors, etc.
  
• Shipping partners – DHL, DPD, and other carriers to deliver your orders.
  
• IT and marketing services – Google Analytics, Meta (Facebook/Instagram) for advertising and analytics, email marketing platforms (e.g., Klaviyo, Mailchimp).
  
• Accounting services – to comply with tax regulations.
  

All third parties process data securely and in compliance with GDPR.

6. Data Transfers Outside the EU

Some data may be stored or processed outside the European Union, for example by Shopify (servers in Canada and the USA).

Shopify and our other service providers comply with GDPR requirements for international data transfers, ensuring your information remains protected.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and help us understand how the site is used.

Types of cookies we use:

• Essential cookies: Required for basic functions like checkout, cart, and site security.
  
• Analytics cookies: Help us analyze traffic and improve our services (e.g., Google Analytics).
  
• Marketing cookies: Allow us to deliver personalized ads on platforms like Meta (Facebook/Instagram).
  

When you first visit our website, you will see a cookie banner allowing you to accept or reject non-essential cookies.

Essential cookies cannot be disabled as they are necessary for the website to function.

You can change or withdraw your consent to cookies at any time through the cookie settings on our website.

8. Data Retention

We keep your personal data only as long as necessary:

• Order and invoicing data – 10 years, as required by Czech law.
  
• Marketing and newsletter data – until you withdraw consent.
  
• Customer accounts – until you request deletion or your account remains inactive for an extended period.
  
• Cookie data – according to the lifespan set in your consent preferences.
  

9. Your GDPR Rights

You have the following rights under GDPR:

• Access: Request a copy of the personal data we hold about you.
  
• Correction: Request updates or corrections to inaccurate data.
  
• Deletion: Request the deletion of your data ("right to be forgotten").
  
• Restriction: Ask us to limit how your data is processed.
  
• Objection: Object to data processing based on legitimate interests.
  
• Portability: Receive your data in a structured, machine-readable format.
  
• Withdraw consent: Opt out of marketing emails or cookie tracking at any time.
  

To exercise your rights, please contact us at: info@syneste.studio.

You also have the right to file a complaint with the Czech Data Protection Authority (Úřad pro ochranu osobních údajů).

10. Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Your personal data is stored securely, and access is limited to authorized personnel only.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

The latest version will always be available on this page.

Last updated: 11 September 2025

12. Contact

If you have questions or concerns about how we handle your data, please reach out to us:

E-mail: info@syneste.studio

Phone: +420 606 708 443

Address: Na Hanspaulce 806/29, 160 00 Prague 6, Czech Republic